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SERVICE & SUPPORT
We keep you moving
DO YOU NEED HELP?
The right way to get support.
Choose the contact method that best suits your inquiry. If you have a service agreement, we will follow the agreed contact channels.
Call us
Do you need to speak with us? Call us and tell us about the problem and the affected installation.
+45 70 20 26 36Write to support
Send your inquiry with a description of the problem. Feel free to attach relevant images or error messages.
support@wirelessnordic.dkMORE THAN HELP WHEN SOMETHING GOES WRONG
Your responsibility doesn't stop. Neither does ours.
A good solution should work all the way through. We help maintain and optimize your installation, ensuring that the communication keeps pace with your operations.
Needs change, and equipment wears out. That is why we are also your partner once the solution is in use.
Technical support
Troubleshooting and technical clarification based on your installation. We help identify the cause and the next steps.
Get helpService & maintenance
Planned maintenance and equipment inspections can prevent failures and extend the solution's lifespan.
Schedule your serviceSLA & operating agreements
Clear frameworks for tasks, responsibilities, and follow-up. We agree on the service level based on your operational needs.
Spare parts & equipment
We help you find spare parts, replacement equipment, and add-ons that are compatible with your existing solution.
Ask about equipmentAN AGREEMENT WITH YOUR OPERATIONS AT THE CENTER
Peace of mind starts with
clear agreements.
Together, we will review your solution and determine your service and support needs. Availability and any response times will be agreed upon as part of your service agreement.
Talk to us about a deal
We understand your need
Installation, workflows and critical functions.
We agree on the framework
Service, accountability, and clear channels of communication.
We will follow up
The effort is adjusted when your operations change.
HOW WE CAN HELP YOU FURTHER
From inquiry to clarification.
Describe the problem
Describe what you are experiencing, which equipment it concerns, and how operations are affected.
We are clarifying the task
We review the information and agree on the next steps with you.
We are working on the solution
We assist with troubleshooting and the relevant technical support.
We follow the case to the very end
We will review the results together and follow up if necessary.
GOOD TO KNOW
Before you
contact us.
Answer the initial questions, and help us understand your inquiry.
FROM OUR EVERYDAY LIFE
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